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Refund Policy

REFUND POLICY

Last Updated: 11 August 2022

  • All pre-orders must be made by 1200 the day before. All cancellations must be made by 0745am on the day of the meal. (Example: Orders for Tuesday, 6 September 2022 must be pre-ordered by Monday, 5 September 2022 before 1200, and must be cancelled by Tuesday, 6 September 2022 before 0745am. No refund will be provided for cancellation after the cut-off timing.)
     

  • The value of a cancelled meal with sufficient notice will be refunded as credits into the account's e-wallet.

 

DISPUTES OF ORDERS/CHARGES

Any disagreements on charges must be raised within 7 days of the date of alleged discrepancy.


Please fill in our Dispute Form here. The Tuckshop team will require up to 7 working days from the date of form submission to respond.

 

The management reserves the right to amend these terms and conditions without prior notice.

 

CONTACT US

Mycelium Catering Pte Ltd

380 Jalan Besar

#13-06/07 ARC380

Singapore 209000

 

You may also write to us via email at info@myceliumcatering.com

 

LANGUAGES

This privacy policy is published in the English Language (English Version). In the event of any inconsistency in the terms of the privacy policy between the English Version and the other relevant versions, the terms of the privacy policy in the English Version shall prevail to the extent of such inconsistency.

LEAVE SCHOOL POLICY

Leave School Policy

Amount not consumed in the e-wallet cannot be refunded as cash unless a family leaves the school. Leaving families can approach Mycelium Catering team for a full refund of the balance credit. A 2-week notice period is required. The refund processing time will take up to 2 weeks from your child’s last day of school.
 

(For example, if the student’s last day of school is on Friday, 28 October 2022, please inform the canteen operators of his/her departure by Friday, 14 October 2022. )
 

A transaction fee of $10 will be charged. The fee will be subtracted from the refunded amount.

Loss of Card Policy

LOSS OF CARD POLICY

To report a loss or stolen student card, please approach our canteen staff for assistance. Upon notification, we will proceed to put the student's account on hold to prevent misuse of credits.

For a replacement of the student card, we will require up to 1 working day to generate a new student card. A replacement fee of $10 will be charged.
 

Process:

  1. In the event where a student loses their student card, please inform any of our canteen operators for assistance immediately.

  2. Thecanteenrepresentativewilltakedownthestudent’snameandclass, and submit the information to the school administrative office. In the meantime, the student’s account will be put on hold in the canteen’s system.

  3. Upon notification, the school administration will send an email to the parents to inform them of the loss of student ID and the request to

    generate a new student card.

  4. Parents will be informed when the new student ID card is ready for collection via email. Parents or students may collect the student ID card at the canteen and make payment. Payment may be in the form of cash or deduction from the student’s e-wallet.

No Lunch Policy

NO CHILD GOES HUNGRY POLICY

In the case where a student does not have a packed meal from home, pre-ordered lunch, or money to purchase any types of food, the student should approach a teacher on duty at the cafeteria to assist.
 

  1. In order to obtain a meal on credit, the student should fill up a purchased meal credit form, with the teacher on duty as a witness.

  2. The Tuckshop will keep the original purchased meal credit form and pass a duplicate copy to the teacher, which will be sent home to the parent via the student.

  3. A maximum amount of $8.50 per day will be reflected as a negative balance on the student’s e-wallet.

  4. Parents have 1-week to clear the negative balance, failing which interest for the outstanding amount may be incurred.


The maximum value of the credit slip is $8.50 per day, which can be spent for a main meal or snack at The Tuckshop only. Purchase of drinks with the purchased meal credit form will not be allowed. The issuance of the purchased meal credit form will be limited to a maximum of 2 times per student ID until the outstanding amount is cleared.

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